INFORMATION WE COLLECT
Automatically-Collected Information or Browser Data Collection
There is information about your computer hardware and software that is automatically collected about you and the device with which you access the Website. This information can include: your IP address, browser type, operating system, domain names, access times, pages you viewed, dates/times when you accessed the Website, and referring website addresses. We may also collect information about actions you take when using the Website, such as links clicked. This information is used by the Company for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Website.
Information You Voluntarily Submit to the Website
The Website’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information voluntarily submitted will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services, and the contents of the Website. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below.
Information We Collect from Others
We may receive information about you from other sources. For example, if you use a third-party software through the Website, they may transfer information to us for fulfillment.
We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Website may not function properly or may be considerably slower.
Neither the Company nor the Website knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
HOW YOUR INFORMATION MAY BE USED
We may use the information collected to operate and maintain the Website; to send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts; to respond to your comments or inquiries; to provide you with user support; and to track and measure performance of the Website.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Website, or anyone else that could be harmed by such activities.
The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
OTHER WEBSITE AND THIRD-PARTY USE OF PERSONAL INFORMATION
We may link to other informational websites for your convenience such as supplement companies, recipe providers, nutrition information providers, massage information providers, professional organizations, etc. We have no responsibility or liability for the content and activities of any other individual, company, or entity whose website or materials may be linked to our Website or its Content. We cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. You must complete any necessary investigation or due diligence and review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your personal data.
Additionally, the Website uses third-party service providers to service various aspects of the Website. The Company also uses third party websites for business operations that are not governed or controlled by the Company. Prior to engaging in any sharing of information, events, or commercial transactions with any third parties discovered through or linked on the Website, you must complete any necessary investigation or due diligence.
- Practice Better is the Third Party electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients. Available as links through the Website or through the Company’s Practice Better Service Portal.
- Rupa Health is an administrative portal from which health practitioners can order, track, and view the results of lab tests from a list of potential laboratories. Available as a third party of the Company’s Practice Better Service.
- Metabolic Management is a Biotics Research Supplement provider. Available as a link through the Website.
- Fullscript is a web-based supplement provider. Available as a link through the Website or as a third party of the Company’s Practice Better Service.
- Wellevate is a web-based supplement provider. Available as a link through the Website or as a third party of the Company’s Practice Better Service.
- Square is a client billing and payment service provider. We can use and share your health information to bill and get payment from health plans or other entities. We also use this service to process all gift card orders via a link through the Website. The Square is available as a link through client email or as a third party of the Company’s Practice Better Service.
- Google Analytics and Google Search Console – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.
Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
CHILDREN UNDER 18 YEARS IF AGE
We do not intentionally collect any personal or location information from children under 18 without parental or guardian consent in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). The Website and its Content is directed to individuals who are at least 18 years of age or older. AS SUCH, IF YOU ARE UNDER 18 YEARS OF AGE, THE COMPANY REQUESTS THAT YOU DO NOT USE THE WEBSITE OR SUBMIT ANY PERSONAL INFORMATION TO THE WEBSITE OR TO THE COMPANY WITHOUT PARENTAL OR GUARDIAN CONSENT. If the Company discovers that a child under the age of 18 has signed up on the Website or provided us with personally identifiable information without parental or guardian consent, we will delete that child’s identifiable information from our records.
The Company, nonetheless, encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
- Teach children never to give personal information, unless supervised by a parent or legal guardian, this includes name, address, phone, school, etc.
- Know the sites your children are visiting and which sites are appropriate.
- Look for website privacy policies. Know how your child’s information is treated.
- Check out the FTC’s site for more tips on protecting children’s privacy online.
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.
BULLETIN BOARD AND CHATE AREAS
Guests of the Website are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., username, e-mail address, and phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances.
RIGHTS RELATED TO YOUR PERSONAL INFORMATION
Under the laws of certain jurisdictions in which we operate, customers and other users of the Website have a right to access certain personal data about themselves. The following rights are available to those domiciled in the European Union or United Kingdom.
Throughout this policy, we have disclosed what information we collect and how it is used. Under GDPR (in the EU) or DPA (Data Protection Act in the UK), you also have the following rights:
Right to Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also contact us at the email below to be removed from our mailing list.
Right to Access – You may access the personal information we have about you by submitting a request.
Right to Amend – You may contact us to amend or update your personal information.
Right to Be Forgotten – In certain situations, you may request that we erase or forget your personal data.
You may exercise any of these rights by emailing [email protected].
Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law. Unless you exercise such rights, we reserve the right to retain your data.
SENSITIVE PERSONAL INFORMATION
TRANSFER OF INFORMATION ACROSS NATIONAL BOARDERS
Our site and various information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Website and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations. The Company’s policies ensure that such personal information is protected to the same standard when processed by any company entity or office around the world. We also ensure that appropriate contracts containing standard data protection clauses approved by the European Commission to protect that information and the rights of individuals are in place with any and all third-party service providers we may use.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for direct marketing purposes. The Company has not and will not share your personally identifiable information with third parties for their direct marketing purposes; accordingly, it will not maintain such a list of third parties.
INTERNET TRANSMISSION SECURITY
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, the Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
COMPANY CONTACT INFORMATION
Naturally Optimal, LLC
778 Lois Drive
Sun Prairie, WI 53590
Email Address: [email protected]
Effective as of 05/04/23